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Coco x

           

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Terms & Conditions

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Terms & Conditions

We want you to enjoy shopping with the Coco Craves.

So please make sure you read all sections of our Terms and Conditions before placing your order.

By using this website, you are agreeing to the terms and conditions set out below.

Coco Craves ('we' or 'us') is based at Carmen Street, Newport

OUR CONTRACT

  1. When you place an order with us, you are making an offer to buy goods. 
  2. Your card will be authorised for the full value of the order, but not charged. 
  3. Once we have checked the price and availability of the goods, we will email you to confirm that we accept your order, and that a contract has been made between us. 
  4. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. 
  5. Your card will be charged following dispatch of your order. 

    Please note that Coco Craves reserves the right to cancel any orders placed as it sees fit. Coco Craves will notify you by email immediately of any such cancellation and also issue a full refund of the related payment. Once your refund is actioned by us, please allow 3-5 working days for the funds to be available again in your account.

    AVAILABILITY

    Coco Craves will endeavour to ensure that our website does not have any problems and that goods displayed are available. However we cannot guarantee the availability of the website or that any goods on the site are in stock or available. In the event that your ordered items are out of stock we will notify you as soon as we can. 

    PRICES

    Prices are as stated on the website and are subject to change at any time without notice.

    CONTENT

    Please note that colours on our website will vary slightly depending how your monitor is calibrated. We do our very best to make sure all our images are true to the actual product you are purchasing, but we can't guarantee a perfect match every time. 

    Your use of any information or materials on this website is entirely at your own risk, and therefore it is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes the design, layout, look, appearance and graphics. Reproduction is prohibited for anything other than personal, non-commercial use without the written permission of Coco Craves.

    All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

    PRIVACY POLICY

    We respect your privacy and will not sell your information to third parties. Any information we gather about you is to help us to fulfil your order effectively, to improve the shopping experience on our site, or, if you sign up for newsletters we will use your information to share news and relevant information with you. You can opt out of newsletters at anytime by replying with 'unsubscribe' in the title.

    When you place an order or communicate with us, we may collect your name, contact details, addresses, credit card information, feedback and comments.

    We may use that information in the following ways:
    • To service and communicate with you about your order
    • To improve our products, services and total shopping experience
    • To detect and prevent fraud and abuse of our site
    We do not store credit card details, nor do we share customer details with any 3rd parties. Please refer to our privacy policy for further information.

    CHANGES TO THESE TERMS

    These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders. If you have any questions regarding the terms, please contact us at hello@cococraves.com